Hardware doesn’t lie. But it’s all too common for organizations to develop a culture where software product decisions are made by managers or executives with no taste for good software. It’s not that they’re OK with bad software. They can’t see the difference between bad and good software. And they foster a culture where no one who does see the difference feels like they can speak up.
This is very well articulated by Mr. Gruber, and this is so common in our field it’s painful.